SOJOURNER USA POLICIES
Thank you for considering Sojourner as your source for journaling and planning needs. Sojourner is dedicated to designing traveler’s journals/notebooks that are lightweight and travel friendly. If you have any questions or concerns regarding the following policies or your order, please contact me at firstname.lastname@example.org
Cancellations are accepted within 24 hours of an order being placed, with a $15 fee. The Cancellation Fee will be deducted prior to the refund in order to cover the fee costs associated with the transaction.
CHANGES OR REVISIONS:
Changes to your orders will be accepted within 24 hours of your order being placed. After that time, your order will be completed as originally ordered.
Custom orders are accepted on an individual basis. I consider accepting custom orders when the product is available and the customization falls within my brand guidelines. Please email me at email@example.com prior to placing a custom order that does not appear on the website. Ordering from the website with a custom order request placed in the notes does not guarantee that your request can be fulfilled and will result in the Cancellation Fee outlined above if I am unable to accommodate your custom order.
ERRORS OR DEFECTS:
If you have received an order and your item has a defect, please contact me via email at firstname.lastname@example.org immediately. We quality check every Sojourner before it is packaged and shipped and do not anticipate any issues. Leather does come with a certain amount of markings on the skin from nature due to things like bug bites and branding. These are not considered defects.
Production time for your order is approximately 10 business days. Shipping time is not included in the production time. The utmost care is taken when packaging your order and it is sent via USPS. A shipping notification with tracking details will be emailed to you once your order is boxed and ready to ship. We cannot guarantee the time taken for the Postal Service to deliver your order.